List of 15 frequently asked questions.

• Q.

  Can my student pay with cash or credit card at The Pony Express?

  A:      No, only parents and adult guests – individuals without a Dawson ID badge - will be permitted to pay with a debit or credit card. There are no cash transactions at The Pony Express.

• Q.

  What is MySchoolAccount?

  A:      MySchoolAccount is a safe and secure website where you can view and manage account activity at any time. Through the MySchoolAccount.com website, you may deposit funds into your account using a credit card or electronic funds transfer. Anyone with a Dawson ID badge – students, faculty, and staff – must have a MySchoolAccount to purchase at The Pony Express.

• Q.

  What are the benefits of using MySchoolAccount?

  A:      You can add funds at any time and will be able to view purchases within 24 hours of a transaction. Parents with more than one student at Dawson can set up one family MySchoolAccount to manage both accounts through one login and password. When you make deposits, your credit card or checking account will be completed in one transaction.

• Q.

  How do I set up MySchoolAccount?

  A:      You must complete an online registration process to have access to MySchoolAccount.

   

  First, you will need to create a parent account:

  1. Go to www.myschoolaccount.com; click “Create Account” on the top menu bar.
  2. Fill in information on the “Parent Account Sign-up Page.”
  3. Create a User ID and Password.
  4. Choose Dawson from the “School District” drop down menu.
  5. Click “Accept,” and then click “Sign Up.” An email will be sent to your email address that will contain a verification code.

   

  After you receive the verification code (see above), add your child’s information:

  1. Return to www.myschoolaccount.com; login using your previously created User ID/Password.
  2. Enter the verification code to verify your account.
  3. Add your child’s information (guidelines provided). You will need your student’s ID number to add a student. This number is found in the Dawson Portal on your child’s Contact Card, and is also printed on their Dawson ID card.
  4. After a student is added you can view café account activity and make payments to the account.
  5. There is a $2.00 fee for each account payment by electronic funds transfer. If you have 2 or more students assigned to your account, you may make payments to each account and only be charged for one transaction. Example; 3 students, $10.00 payment to each, total charge $32.00.
  6. There is a $4.00 fee for each account payment by credit card. You can make a credit card payment of up to $200 at one time.

• Q.

  I noticed that I’m being charged more than I want to deposit. Why is that?

  A:     MySchoolAccount.com charges a transaction fee when you make a deposit. The transaction fee for each electronic funds transfer is $2.00, and for each credit card deposit is $4.00. (For example, a $50.00 credit card deposit + fee = $54.00). If you are depositing to more than one student’s account at one time, you will only be charged one fee.

• Q.

  What information will I need to complete the registration process?

  A:      You will need a working e-mail address and your student’s ID number, which can be found in the Dawson Portal on your child’s Contact Card, or on their Dawson ID badge.

• Q.

  May I register MySchoolAccount any time I want?

  A:      Yes. Registration is “rolling,” and you may join at any time during the year.

• Q.

  Why does MySchoolAccount charge transaction fees?

  A:      This is the cost of doing business electronically. The small fee, charged by MySchoolAccount, is used to cover bank transaction fees and the set-up and hosting of the website.

• Q.

  Can I receive an email when my child’s account balance is low?

  A:     Yes. You can establish an account balance notification threshold for each child. Once the account balance falls below the established amount, MySchoolAccount.com will automatically send you an email notice.

• Q. Can a student have more than one account?

  No, a student can have only one account tied to their Student ID number.

• Q.

  Will we be sent a monthly statement?

  A:      The benefit to using MySchoolAccount is the ability to view your student’s account activity at any time – 24 hours a day, 7 days a week from any personal computer. MySchoolAccount does not send out billing statements to parents.

• Q.

  My student’s balance is low: how can I add funds to his account?

  A:      Once you login to the MySchoolAccount.com website, you can deposit funds into your student’s account using a credit card or electronic funds transfer.

• Q.

  What happens to funds in my student’s account at the end of the school year?

  A:      At the end of the school year, all remaining funds automatically rollover to the next school year. If your student graduated but a sibling is still at Dawson, the graduate's balance was automatically added to the sibling's account. Otherwise, if your student is graduating or changing schools and there is a balance, contact the Dawson Business Office for a refund.

• Q.

  What is the maximum deposit amount per transaction?

  A:     The maximum deposit amount per credit card transaction if $200 (plus $4.00 transaction fee). There is no maximum for electronic funds transfers (plus $2.00 transaction fee).

• Q.

  Will I need to register with MySchoolAccount every year that my student attends Dawson?

  A:      No, your registration with MySchoolAccount does not expire. Once you have completed the registration process, you will not need to do it again.